IT Infrastructure Engineer

IT leaders can work anywhere…. The BEST work with us!

Salary: $55,000 - $65,000

A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and the greater New York Area.

Samaritan Daytop Village serves over 33,000 New Yorkers annually within your neighborhoods and communities so our success depends on those we employ.

The Role

Under the general direction of the Manager of IT Infrastructure, the IT Infrastructure Engineer will ensure the availability, performance, and security of infrastructure components.  This work is carried out in support of the mission and goals of Samaritan Daytop Village.

What You Will Do

• Provide support on various hardware, including printers, telephones, Smartphones, mobile PCs, desktops, monitors, and other peripherals.
• Opens and responds to ticket requests from users and performs necessary action to close them out.
• Provides software application support and troubleshooting for staff.
• Build, support, and maintain all IT infrastructure including network hardware, security systems, servers and storage infrastructure, and cloud platforms.
• Conduct regular audits and scans to ensure compliance with security standards and policies.
• Travels to all agency locations for setup and technical support.
• Creates and maintains system documentation.
• Performs other duties as requested.

Who You Will Be

• Associate’s Degree in Computer Science, Information Technology, or related area and three+ (3+) years of infrastructure engineering experience
• Experience with network installation, configuration, and troubleshooting.
• Strong knowledge of Cisco, Meraki, Pure Storage, Juniper, and vSphere
• Basic windows networking experience.
• Ability to balance shifting priorities and keep track of multiple tasks and deadlines.
• Ability to work in a Team environment and independently.
• Possession of excellent time management skills and the ability to prioritize work and multi-task.