• Welcome new residents and provide orientation to shelter policies, services, and daily routines

• Assist with client check-ins, discharges, and documentation using DHS CARES system

• Monitor resident safety and behavior through regular rounds and informal engagement

• Enforce facility rules while maintaining a respectful and supportive environment

• Respond to incidents and complete timely, accurate reports

• Support residents in accessing services by making referrals and coordinating with case managers

• Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed

• Communicate facility maintenance needs to supervisors and ensure common areas are orderly

• Build rapport with residents and offer guidance during daily interactions

• Uphold confidentiality and follow all agency and DHS protocols 

• High School Diploma or High School Equivalency Diploma (GED) required

• Minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs

• Ability to fluently communicate in Spanish

• Familiarity with shelter operations or supportive housing environments preferred

• Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system)

• Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgrounds

• Ability to remain calm and professional in high-pressure or crisis situations

• Commitment to trauma-informed care, confidentiality, and ethical standards in client interactions

• Willingness to obtain CPR certification and/or Food Protection Certificate during employment 

Additional Information 

This is a full-time non-exempt role with an hourly rate of $20.23(annualized at 35 hours a week to $36,820) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement.

This role is located in Queens, NY and has a schedule of 8am-4pm, with days varying based on program needs.

For payroll and systems purposes, this role is titled “Residence Worker”. 

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