Electronic Health Records (EHR) Applications Specialist

$27.47-$30.22 per hour

Samaritan Daytop Village provides life-changing services in mental health, addiction recovery, housing, and more to help individuals and families across New York rebuild their lives. We serve over 33,000 clients annually at more than 60 locations throughout the five boroughs, as well as Suffolk, Rockland, Sullivan, Westchester, and Ulster Counties.  

The Role

Samaritan Daytop Village is seeking a service-oriented Electronic Health Records (EHS) Applications Specialist to provide frontline support for staff and systems across multiple platforms. This role involves troubleshooting technical issues, leading system trainings, supporting project rollouts, and collaborating with both internal teams and external vendors. The ideal candidate is proactive, detail-oriented, and committed to delivering high-quality support in a dynamic and diverse work environment. 

What You Will Do

• Provide technical support and training to staff on platforms including myAvatar, NextGen, Tableau, Relias, and Integrify

• Develop user guides and troubleshooting documentation, and create and lead presentations to aid in adoption of processes and procedures

• Lead project planning and implementation efforts, including go-live preparation, bug identification and identifying fixes

• Support multiple sites by developing custom forms and delivering tailored IT software solutions to meet operational needs

• Collaborate with vendors to support system-related bids, procurement processes, and inventory management.

Who You Will Be

• Experience providing IT help desk support with a strong focus on customer service

• Familiarity with Electronic Health Records (EHR) systems (preferred)

• Strong communication skills, both verbal and written, with the ability to present information clearly in person and virtually

• Proven ability to manage time, prioritize tasks, and handle multiple responsibilities

• Works well independently and collaboratively in a team environment

• Skilled at building positive working relationships with individuals from diverse backgrounds, including internal staff and external vendors

• Maintains confidentiality and handles sensitive information appropriately

• Self-motivated, adaptable, and proactive

• Willing to participate in on-call rotation and travel regularly to sites throughout the 5 boroughs 

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