Medical Records Clerk

Samaritan Daytop Village provides life-changing services in mental health, addiction recovery, housing, and more to help individuals and families across New York rebuild their lives. We serve over 33,000 clients annually at more than 60 locations throughout the five boroughs, as well as Suffolk, Rockland, Sullivan, Westchester, and Ulster Counties. 

The Medical Records Clerk ensures all records are maintained securely in compliance with HIPAA and privacy standards, processes internal and external record requests, and provides administrative support to the Quality Assurance department. 

• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. 

• Gathers documents and information from paper sources and/or electronic health records. 

• Ensures medical records and/or billing claims are assembled in standard order and are accurate and complete. 

• Safeguard confidential patient data and maintain compliance with HIPAA, HITECH, and 42 C.F.R Part 2 standards 

• Review and process requests for patient records from patients, insurance companies, health care providers, OASAS, the Justice Center, and other external entities.  

• Review Medical Record Requests to ensure that the Consent for Release of Information (ROI) is filled out completely, signed and dated by the client. 

• Prior to releasing a record, the Medical Records Clerk will review medical records for missing information and coordinate with program staff to resolve any discrepancies, as appropriate 

• Liaise with program staff to ensure release of records is not therapeutically contraindicated, as appropriate 

• Maintain medical record tracker and ensure all medical requests and released information is filed appropriately 

• Liaise with Legal Department as necessitated by request 

• Provide ad-hoc administrative support and assistance for the Quality Assurance and Compliance department 

• High School Diploma or equivalent 

• Minimum of one year of experience in a medical or clinical setting 

• Strong attention to detail, accuracy, and thoroughness 

• Working knowledge of medical terminology 

• Technical proficiency with Electronic Health Record (EHR) systems, Microsoft Office Suite, and standard office equipment  

• Familiarity with HIPAA and medical privacy regulations 

• Ability to work independently, manage tasks efficiently, and handle requests in a fast-paced environment 

• Strong communication, collaboration, adaptability, and emotional intelligence for managing sensitive data 

Additional Information 

This is a full-time non-exempt role with an hourly rate of $27.82 (annualized at 35 hours per work to $50,634) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, tuition reimbursement, and access to daily pay. 

This is a hybrid role with an expectation of working 3 days a week in our Briarwood, Queens office with a schedule of Monday-Friday 9am-5pm.